The Code and Making a Complaint - 'Health and Disability Commissioner' and 'People First' video
When you use a health or disability service in New Zealand, you have the protection of a Code of Rights. The Code of Health and Disability Services Consumers' Rights provides 10 rights.
Right 1 - The right to be treated with respect.
Right 2 - The right to freedom from discrimination, coercion, harassment, and exploitation.
Right 3 - The right to dignity and independence.
Right 4 - The right to services of an appropriate standard.
Right 5 - The right to effective communication.
Right 6 - The right to be fully informed.
Right 7 - The right to make an informed choice and give informed consent.
Right 8 - The right to support.
Right 9 - Rights in respect of teaching or research.
Right 10 - The right to complain.
You can check the booklet below (PDF, 2MB) [2]. It tells you about your rights and how to make a complaint if you are not happy with a service you receive.
[2]
See the Health and Disability Commissioner website to find out more about your rights [3]
You can contact Nationwide Health and Disability Advocacy Service. An advocate can listen to you and talk with you about your problem with a health or disability service. Advocates can help and support you when you have a problem with a health or disability service. They can support you if you want to talk to the health or disability service about your problem.
Free phone Advocacy: 0800 555 050
This page last reviewed 11 June 2021.
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Links
[1] https://www.hdc.org.nz/your-rights/your-rights-in-different-languages/
[2] https://www.hdc.org.nz/media/2813/you-have-rights-easy-read-version.pdf
[3] https://www.hdc.org.nz/
[4] https://kidshealth.org.nz/introduction-principles-guiding-provision-health-disability-services
[5] https://kidshealth.org.nz/node/1525
[6] https://kidshealth.org.nz/contact?from=http%3A%2F%2Fkidshealth.org.nz%2Fprint%2F1164